How do I process a claim? January 22, 2023 18:49 Updated If you encounter an issue, simply reach out to firstname.lastname@example.org and we will handle your claim. Please know, the claim filing and handling process may take a few days, so please be patient. Related articles What is ShipAid Shipping Protection? Do we accept EBT/SNAP? What if I did not receive an item I ordered? What happens if I receive the wrong product? How do I recycle my cold shipper?